Contact Tribe

Shipping Info

  • We ship orders Monday through Friday. Orders received on Fridays will be shipped the following week. Please consider this when placing your order. 
  • A tracking number will be provided for all domestic orders (within the US). Orders can ONLY be tracked via this tracking number.
  • We are not responsible for any taxes or duties that may be incurred on international orders. 
  • All products are described as accurately as possible. 
  • Colors may vary slightly from what you see on your screen.
  • You are responsible for your order if you enter the wrong shipping address.
  • Please note we are not responsible for items that are lost or damaged during shipping.

Shipping Times

  • Average delivery time for domestic orders is 5-7 business days, but could take up to two weeks.
  • Average delivery time for international orders is 10-15 business days, but could take up to three weeks. 
  • International shipping depends completely on the customs of the country we are shipping to.

Returns and Exchange Policy

  • All items purchased on sale or during flash sales are FINAL SALE and may not be returned. 
  • Items should be returned within 14 days of the delivery of the order as long as the garment is returned unwashed and unworn EXCLUDING items bought on SALE or during a flash SALE. All requests for returns made after the 14 day period will be denied.
  • If you are unhappy with your item, or would like to exchange it for another size or style, please feel free to ship back to us:

                Tribe Kelley
                2602 Grissom Drive
                Nashville, TN 37204

Please include a copy of your receipt, along with a note within the package letting us know if you would like a refund or an exchange.

  • Your order may be subject to custom fees or taxes which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped to. Please contact your customs office for a specific amount and percentage breakdown.
  • Returns/exchanges are processed within 7-10 business days upon receipt of the package. The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you need to return or exchange an item, please get in touch with our customer service team by emailing customerservice@tribekelley.com

Privacy Policy

  • Any and all the information collected on tribekelley.com will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
  • Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
  • All content on tribekelley.com including, but not limited to, slogans, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of Tribe Kelley, LLC and may not be reproduced in any manner without the expressed written consent of Tribe Kelley.

Note: Do not reply to the order confirmation email for any customer service issues, as you will not get a reply. 
We currently provide customer service support over email 5 days per week, Monday to Friday from 9 to 4 pm.
If you wish to reach us at any other time, you can either leave us a message and we'll get back to you, or email us.